All work is carried out under:

• Our Terms of Business (1 Feb 2026) 
• The RHA Conditions of Carriage 2026 

If you instruct us, you accept those terms.

60 minutes free at collection.

60 minutes free at delivery.

After that:

£55 per hour (or part thereof) 

Waiting time applies regardless of the reason for delay.

Yes.

From 1 September 2024, our fuel surcharge is adjusted weekly using the UK Government Weekly Road Fuel Price Index.

How it works:

• Our base rate assumes fuel at £1.20 per litre
• We calculate the percentage difference between £1.20 and the current weekly government figure
• We apply 33% of that difference as the fuel surcharge

Example:

If fuel is £1.43 per litre:

• That is 19.5% above the £1.20 base
• 33% of 19.5% = 6.5% surcharge
• 6.5% is added to the transport rate at invoice

Fuel represents up to 33% of our operating costs and we consume over 14,000 litres per week.

We do not speculate on fuel.

We apply a transparent formula.

Major accounts may have individually agreed structures.

• Address change after dispatch: £50 + rate difference 
• Time change outside 1-hour tolerance: £50 
• Extra stops not agreed at booking: £50 + rate adjustment 

If the plan changes, the price may change.

• Cancel after 18:00 the previous working day: 70% charge
• Cancel once vehicle presents: 100% charge 

Costs incurred before cancellation remain payable.

Unless agreed in writing:

• You load
• Your customer unloads

We are not responsible for loss caused by unsafe or improper loading.

You must:

• Provide accurate weights, dimensions and descriptions
• Ensure goods are properly packaged and legal to transport
• Provide safe HGV access
• Declare Dangerous Goods in writing in advance   

If the details differ from what was booked, charges may be revised.

Goods move under RHA liability limits unless otherwise agreed  .

Standard liability is capped at:

£1,300 per tonne of the affected goods 

We strongly advise customers to carry their own goods-in-transit insurance  .

We are not liable for:

• Loss of profit
• Loss of sales
• Consequential losses
• Customer fines
• Delays outside our control

Because efficiency benefits both sides. We are more productive if we keep the wheels turning this helps us keep our rates competitive and add to your efficiency.

The traditional industry allowance is often 2 hours.

That creates:

• Dock congestion
• Poor planning discipline
• Hauliers building waiting time into base rates
• Higher overall transport costs

We operate on 60 minutes free at collection and delivery  .

Here’s why:

• A truck that turns in 60 minutes can complete more work in a day
• More productivity means we don’t have to inflate base rates
• Efficient sites are rewarded with competitive pricing
• Inefficient sites only pay when delay actually occurs

We don’t apply this to make more money we do this so we can charge less. Everyone wins.

Waiting beyond 60 minutes is charged at £55 per hour (or part thereof)  .

Unlike our competitors We don’t price for delay, We charge for it, only when it happens.

Across customers implementing 60-minute load/unload standards:

• Average dwell time reduction:35–50%
• Haulage spend reduction:5–10%
• OTIF improvement:5–10%
• Dock productivity uplift:10–20%

If your site runs well, you won’t see waiting charges.

If it doesn’t, the cost sits where the delay sits.

If delivery fails due to:

• Site refusal
• No access
• Documentation issues
• Customer instruction

The quoted rate plus waiting time applies.

Storage may also apply if goods are held.

• 30 days from invoice date 
• Queries must be raised within 7 days
• Queries do not suspend payment unless agreed in writing

Late payment charges apply under the Late Payment of Commercial Debts (Interest) Act 1998.

• Physical loss/damage: notify within 7 days
• Other claims: within 28 days
• Legal proceedings: within 1 year of transit commencing

Yes.

• Weekend collections/deliveries: +30% (min £100) 
• Weekend hold (Fri–Mon carry): £50 

Yes.

We have both a particular and general lien under the RHA Conditions.